I first served in 1993 as volunteer and events coordinator and eventually director of volunteers at a HIV/AIDS community based organization, then director of volunteer services at a HIV/AIDS residential health care facility (a licensed nursing home), and followed this by serving as assistant director at a local volunteer center. During the next ten years, starting in 2004, I worked on the start-up/launch and coordination of “new and innovative volunteer programs” in healthcare at six local hospitals thanks to grants from the United Hospital Fund. Since the beginning of my career, I’ve been actively involved in professional associations including NYAVA, AVA, GNYADVS, etc. I also have served as a presenter (starting in 2005) and instructor over the years.
VOLUNTEER RESOURCE MANAGEMENT: Management and Program Coordination
- Launched new and innovative volunteer programs funded by United Hospital Fund (UHF) grants at six local hospitals
- Established systems to monitor and measure program outcomes and made recommendations based on data collected and analyzed
- Oriented paid staff about volunteer resources and collaborated on identifying volunteer opportunities
- Developed volunteer assignment descriptions; recruited, interviewed, oriented; evaluated; and coordinated volunteer appreciation practices and events
- Collaborated on developing volunteer policies and procedures
- Maintained volunteer files in compliance with regulatory agencies
- Managed paid and volunteer staff
- Monitored budget lines
- Designed presentations/workshops for local, state, and national venues and taught courses on volunteer program management
Career History
2014 – present, Presenter and Blogger
12/13 – 7/14, Coordinator, Volunteer Services, Mount Sinai Beth Israel
6/13 – 12/13, Job-sharing with Director of Volunteer Services, Beth Israel Medical Center
“Job-sharing gives the opportunity to share work expereinces, learn from each other, share your ideas and thoughts, and problem solve together.”
Terry Williams, Director, Volunteer Services, Beth Israel Medical Center
12/12 – 6/13, Coordinator, Volunteer Services, Beth Israel Medical Center
09/11 – 11/12, Coordinator, Diabetes Health Coach Program, Beth Israel Medical Center, Volunteer
“We’re so lucky to have Jerry working with us!
We hired him to oversee a new, grant-funded, health coach volunteer program. Other than to introduce him to appropriate staff, he needed little from us to get up and running. He presented the program to a wide range of medical center staff, interviewed prospective volunteers, developed and implemented a training program and documented all activities so when the time came to prepare the interim report, all of the necessary information was readily available!”
Laurie Burns, Manager of Volunteer Services, Beth Israel Medical Center
11/10 – 10/11, Program/Grant Coordinator, Volunteer Patient Advocates, Mount Sinai Hospital Queens (below with two Volunteer Patient Advocates)
Mount Sinai Hospital Queens Volunteer Patient Advocates at the United Hospital Fund’s Auxillian and Volunteer Achievement Awards 
09/08 – 10/10, Program/Grant Coordinator, Health Literacy Volunteers (Consultant), Kingsbrook Jewish Medical Center
“Jerry’s expertise and proficiency in tailoring curriculum to different levels of volunteers and the patient population we serve has been invaluable. Jerry is constantly seeking to improve the volunteer programs he works with, ensuring a first rate experience for our patients and volunteers!”
Julianne Rich, MPA, Assistant Director, Volunteer Services, Kingsbrook Jewish Medical Center
2005 – 2010, Program/Training Coordinator (P/T), New York Methodist Hospital
2004 – 2008, Project/Grant Coordinator (Consultant), Lutheran Medical Center
“Jerry is an experienced volunteer manager, consultant and trainer. His knowledge of trends and issues in volunteer management, ability to see the big picture, and ability to organize program components and monitor results have enabled him to successfully coordinate, implement and assess two grant funded volunteer programs for us. He ensures volunteers are trained and coached in order to succeed and demonstrates communication and collaboration skills that make him not only a valuable team member but also a valuable team builder.”
Bonnie Olsen , Administrator for Voluntary Initiatives , Lutheran HealthCare , Brooklyn, New York
2004 – 2005, Program/Grant Coordinator (P/T), New York Hospital Queens
INSTRUCTOR
Hostos Community College through Volunteer Management Group, Nonprofit Certificate Program, Continuing Education, 2010
Volunteer Management Group, Volunteer Management Certificate Program, (online classes), 2010
Hostos Community College through Volunteer Management Group, Nonprofit Certificate Program, Continuing Education, 2009
Volunteer Management Group, Volunteer Management Certificate Program, (online classes), 2009
School of Public Affairs, Baruch College, City University of New York, co-adjunct lecturer, Community Engagement and the Management of Volunteers, 2006
New York University, Tisch School of the Arts, Theatre Program, Department of Design, full-time faculty and costume shop manager, 1982-92
PROFESSIONAL AFFILIATIONS
AL!VE, Association of Leaders in Volunteer Engagement , Local Associations Committee
NYAVA, New York Association for Volunteer Administration, Board Member – Member at Large, Board Chair, and President (Membership Committee, Professional Development Committee, Nominating Committee, Social Media/Communications/Marketing Committee, and Chair or Co-Chair on Ad Hoc Committees)
AL!VE, Association of Leaders in Volunteer Engagement, Training & Capacity Building Committee
AVA, Association for Volunteer Administration, International Professional Association, (Board Member)
AHVRP, Association for Healthcare Volunteer Resource Professionals
GNYADVS, Greater New York Association of Director of Volunteers in Health Care, Chair Nominating Committee and Co-chair Membership and Outreach Committee
NYAVA, New York Association for Volunteer Administration, Board Member – Second Vice President, Secretary, Chair Nominating Committee, Co-chair Membership Committee, Co-Chair Professional Development Committee, Chair Apprentice/Mentoring Committee, and Mentor
AVA, Association for Volunteer Administration (national/international)
Jerry Pannozzo, CVA 